Frequently Asked Questions
Is my order shipped discreetly?
Absolutely. Every order ships in a plain, unmarked box or envelope. No branding, no product names, no logos. Your privacy is our priority.
How long does shipping take?
Standard shipping (5–7 business days) is $5.99. Express shipping (2–3 business days) is $14.99. Orders over $79 ship free. Tracking is emailed on dispatch.
What will appear on my credit card statement?
Your transaction will appear under a discreet, neutral billing name — not Luxuria. This ensures your privacy extends to your financial records.
What payment methods do you accept?
We accept Visa, Mastercard, and American Express. All transactions are processed through a PCI-compliant, encrypted gateway. We never store your full card details.
What is your return policy?
For health and hygiene reasons, intimate products can only be returned if unopened in original packaging within 30 days of delivery. If your item arrives defective or we shipped the wrong product, we will replace it at no cost — contact us within 7 days. Shipping charges are non-refundable.
I received a damaged or wrong item. What do I do?
Contact us within 7 days of delivery. We will arrange a prepaid return label and ship a replacement or issue a full refund. Please keep all original packaging for the claim.
Do you ship internationally?
Yes — we ship to the United States, Canada, United Kingdom, European Union, Australia, and New Zealand. For regions not listed, contact us for availability.
How do I track my order?
Once your order ships, you will receive a confirmation email with a tracking number and a link to follow your package in real time.
Is my personal information safe?
Yes. We use TLS encryption for all data in transit, and order information is anonymized 90 days after fulfillment. We never sell or share your information with third parties.
Can I change or cancel my order?
If your order has not yet shipped, contact us immediately and we will do our best to accommodate changes or cancellation. Once shipped, orders cannot be modified.
The charge on my statement looks unfamiliar — what should I do?
Your billing descriptor uses a discreet third-party name for privacy. If you do not recognize a charge, check your order confirmation email first. If you still have questions, contact us before filing a dispute — we will resolve it promptly.
How do I clean and care for my products?
Clean your product before and after each use with warm water and mild soap or a dedicated toy cleaner. Dry thoroughly with a lint-free cloth and store in a cool, dry place. Avoid silicone-based lubricants with silicone toys — use water-based lubricants instead.